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Privacy

Privacy Policy

MedRelay collects the data needed to train students, protect accounts, process payments, and improve clinical education.

1. Information We Collect

  • Account data, including name, email address, authentication identifiers, and profile settings.
  • Simulation session data, including scenario activity, actions, timing, scores, vitals shown, deductions, and debrief content.
  • NREMT outcome data that students voluntarily submit after an exam attempt.
  • Payment data processed by Stripe. MedRelay does not store full card numbers.

2. How We Use Information

  • Operate and improve the simulator, question bank, PCR training, scoring, and study workflows.
  • Generate adaptive recommendations, weak spot review, certificates, and documentation feedback.
  • Support research, validation, and accreditation studies using anonymized or aggregated data where appropriate.
  • Protect accounts, prevent abuse, monitor errors, and maintain platform reliability.

3. Data Sharing

  • We do not sell your data.
  • Instructors may see student performance for their assigned cohorts or programs.
  • Medical directors may see anonymized outcome and protocol data for oversight and validation.
  • Stripe processes payments. Stripe's privacy policy governs Stripe's handling of payment data.

4. Data Retention

  • We retain account and training records while your account is active and as needed for billing, security, legal, educational, or accreditation purposes.
  • You may request deletion, subject to records we must retain for legal, security, or financial compliance.

5. Your Rights

  • You may request account deletion or a data export by contacting privacy@medrelayapp.com.
  • Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing.

6. Cookies

  • We use cookies and local storage to keep you signed in, remember preferences, protect sessions, and understand product usage.
  • You can control cookies through browser settings, though some parts of MedRelay may not work without them.

7. Children's Privacy

  • MedRelay is not intended for users under 18 unless authorized by a parent, school, program, or agency.
  • We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

  • We may update this policy as MedRelay evolves. Material changes will be reflected by updating the date on this page.

9. Contact

  • Privacy questions may be sent to privacy@medrelayapp.com.

10. Last Updated

  • May 8, 2026